Peak Season: The following dates attract peak season tariffs on account of extremely high demand
|Summer Peak||28 May 2016 - 29 May 2016|
|Summer Peak||03 Jun 2016 - 05 Jun 2016|
|Summer Peak||25 Jun 2016 -26 Jun 2016|
|Idul Fitr||06 Jul 2016 - 10 Jul 2016|
|Independence Day||12 Aug 2016 - 15 Aug 2016|
|Janamashthami||25 Aug 2016 - 28 Aug 2016|
|Ganesh Chaturthi||02 Sep 2016 - 05 Sep 2016|
|Bakr Id/ Eid ul-Adha||09 Sep 2016 - 12 Sep 2016|
|Gandhi Jayanti||30 Sep 2016 - 02 Oct 2016|
|Dussehra||08 Oct 2016 - 11 Oct 2016|
|Diwali||27 Oct 2016 - 30 Oct 2016|
|Guru Nanak B'Day||12 Nov 2016 - 14 Nov 2016|
|New Year||16 Dec 2016 - 31 Dec 2016|
Duration: Minimum billable duration is 10 hours; 15% discount on bookings of 7 days or more; Customisable fares for bookings of 30 days or more Example: If a Ford EcoSport is to be booked for Thu 8 am to Fri 8 pm (total 36 hours), the Total Fare would be Rs 4304. This includes Base Fare of Rs 4004 (16 weekday hours @ Rs 89/Hr + 20 weekend hours @ Rs 129/Hr ), and doorstep delivery and pickup charges of Rs 300.
Refundable security deposit of Rs 5000 will be charged; will be refunded within 10 days of booking’s end time.
Our flexible modification policy allows you to make modifications as late as 3 hours before the booking’s start time:
We will be able to arrange a pickup for the vehicle at least 3 hours from the time of intimation. However, no charges or refunds will be applicable on the base fare for the original trip.
Limited liability policy:In the event of damages, your liability is limited to a maximum of Rs 5000. You will need to pay Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, upto a maximum of Rs 5000. Please note the following exceptions to this policy, where you could be liable to pay for all applicable damages and costs, including those in excess of the applicable Damage Fee:
In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.
To deliver a smooth and pleasant experience to all our Users, we need them to follow some basic norms.
These are simple and easy to follow. Breach of these norms can attract the following penalties:
|Driving license & identity proof (of the customer) not shown at the time of car delivery||The booking will be treated as cancelled. 50% of base fare (up to a maximum of Rs. 2,500), plus the doorstep delivery and pickup charges of Rs 300 will be charged.|
|Delay in taking the car delivery from delivery executive||No fee for the first 15 mins of delay (counted from scheduled booking start time). After that, Rs. 50 for every 15 mins of delay|
|Traffic/Parking violations||Full payment of fines/late fees, including cases where we receive notification from relevant authorities after the end of booking. Plus Rs. 500 for every 30 days delay in payment|
|Over-speeding (above 125 Kms/Hr)||Rs. 750 for the first incident. Rs. 2000 for repeated infraction after warning. Upon repeated over-speeding, we will be compelled to withdraw services from the User|
|Loss/non-return of key||Rs. 300, plus replacement cost if the key is not returned within 3 days|
|Smoking||Rs. 1000, plus applicable damage costs related to interiors|
|Cleaning required (interiors)||Minor cleaning - Rs. 500. Major cleaning - Rs. 1000.|
|Vehicle returned to wrong location (i.e., different from the one where it was delivered)||Rs. 2000 + base fare and late penalty for the additional hours till the vehicle is returned.|
Though we make every effort to preserve the user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Site, or as required by law. We may also need to disclose the personal information to a third party for the purpose of delivery of the services to the users.
As with many websites, we collect certain information. When you browse, read, or download information from the Site, data is collected by the Site, including but not limited to your IP address, URL request, browser type, and date and time of your request. We collect the IP addresses of visitors, time of access, browser type, and web pages visited. We do not collect any other information without your knowledge and permission. Information You Provide
Available log records and all data stored on our servers may be accessed by our system administrators. In the event that we are required by law (including a court order) to disclose the information you submit. We prefer to independently object to overly broad requests for access to information about users of our site, but we cannot assure you that we will be able to do this in all cases. If you do not challenge the disclosure request yourself, we may be legally required to turn over your information. The data so collected by the Site may be disclosed to other companies in our group including our agents and subcontractors who help us to deliver the goods to you, collect payments from you, analyse the data and provide us with the marketing or customer service assistance. The data may also be shared for the purpose of the fraud protection, credit risk reduction, for conducting cases. In the event the business or a part of it is sold to any other entity or the business under goes a merger/amalgamation/ demerger, the relevant data may be transferred to such other new entity. Besides the above, We reserve the right to transfer any personal information we have about you in the event that we sell or transfer all or a portion of our business or assets. We partner with outside companies to provide you with additional services related to Revv, such as ride-sharing or parking benefits. When you purchase, register, or otherwise express interest in a product or service offered by a third party through Revv or sponsored on our site, you consent to our sharing your personal information with those parties. Participation in rewards programs, discount offers, contests, or other programs that involve third parties, authorizes Revv to share your personal information with those parties. A third party’s use of your information is bound by contracts and agreements between Revv and the third party. We only share information reasonably needed to provide additional services, and such shared information may be bound by other privacy agreements. By sharing this information, you agree that Revv is not liable or responsible for the actions or inactions of third parties. Security
The Site’s primary goal in collecting personal information is to provide you, the member, with a potentially fulfilling experience. The information collected by the Site is protected by the use of appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. However, it is brought to your notice that when you use our services or post on the Site, some of the Personal Information you share is visible to other users and can be read, collected, or used by them. You are responsible for such Personal Information you choose to submit in these instances. For example, if you list your name and email address on the site, that information is public. Please take care when using these features. Further, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
It is however expressly clarified that we will not be responsible for any third party access to information provided by you on the Site by any third party arising as a result of any unauthorized access or use. Log Files Like most standard web site servers we use log files. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring / exit pages, platform type, date / time stamp and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. The same may be used to track the behavior of the customers or identify the area of interest of the customer, which might further be useful for advertisement, promotions etc.
Posting or updating content is a public action undertaken by Member who are subject to the Revv Membership – Terms and Conditions as set out on the Site. For the avoidance of doubt, identification of all contributed content may include, but is not limited to, display of your name. All content may be retained for restorative, archival, or research purposes by the Site. Editing or deleting content may alter the displayed state of the content, but will not permanently delete the content from the Site. Other Websites
When you are on the Site and are asked for personal information by the Site, you are sharing that information with the Site only. However, material on the Site may link to independently run websites outside the domain of the Site. The Site is not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any websites you visit from this website as users and other members may be able to access certain information that you provide to them (e.g. your e-mail address and content that you post on the blog). The Site is not in a position to monitor or control any particular user's or community member's use of that content.
THE SITE IS NOT ENGAGED IN THE OCCUPATION OF STORING, PROCURING OR USAGE OF THE INFORMATION (USER NAMES, PASSWORDS OR EMAILS) THAT YOU MAY ACCESS BY THE USE OF YOUR SOCIAL NETWORKING ACCOUNT FOR THE PURPOSES OF LIKE, TWEETING, +1 BUTTON, OR MENTIONS AND SUBSEQUENTLY CAN’T BE HELD LIABLE FOR THE SAME. THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARI OUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
This document sets out the terms and conditions for renting vehicles from M/s PrimeMover Mobility Technologies Private Limited, a company incorporated under the Companies Act, 2013, with CIN U72200HR2015PTC055601 (hereinafter referred to as “Revv” which expression shall unless repugnant to the context or meaning include its heirs and successors).
Definitions Unless the context otherwise requires, the following capitalized words as used in these Terms shall have the meaning as respectively assigned to such terms hereunder: “Applicable Laws” shall mean and include, all applicable statutes, enactments, acts of legislature or the Parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any Governmental Authority (as defined below), tribunal, board, court or a recognised stock exchange of India; “Governmental Authority” means any governmental or statutory authority, government department, agency, commission, board, tribunal, court or other entity, authority or body authorized to exercise legislative, judicial, regulatory or administrative functions of, or pertaining to, a government or any state or other subdivision thereof or any municipality, district or other subdivision thereof having jurisdiction pursuant to Applicable Laws; “User” shall mean any person who has formally enrolled to use Revv’s vehicles and/or services, pursuant to the completion of usage formalities and acceptance of the terms and conditions as set out herein. “Non-Reserving User” shall have the meaning as specified in Clause 6.3; “Reserving User” shall have the meaning as specified in Clause 6.3; “Revv Vehicle” shall mean a vehicle provided by Revv for rental to its Users on the terms and conditions as set out herein. “Scheme” shall mean the Revv car-club scheme as floated by Revv pursuant to which the Revv Vehicles are provided to Users for self drive purpose. “Terms” shall mean these terms and conditions as may be updated, altered, modified, novated, substituted or replaced from time to time; “Website” shall have the meaning as set out in Recital 1 above.
Interpretations In these Terms (including its Recitals, Clauses and Schedules), except where the context requires otherwise, these Terms will be interpreted as follows:
Revv has established a website having the registered domain address as www.revv.co.in (“Website”) where the terms and conditions of use of vehicles provided by Revv have been displayed. It is the responsibility of the user to ask representatives of revv.co.in and obtain a soft copy of the agreement if they are unable to view or access the terms & conditions as set out in website/ Mobile applications.
The provision of vehicles to the User is subject to the acceptance by the User of all the terms and conditions as set out herein. In the event that the User does not accept any term and/or condition as provided herein or as may be amended, the User will not be authorized to use any vehicles or services provided by Revv. For the avoidance of doubt it is clarified that use of any vehicles or services provided by Revv would signify an acceptance by the User of all the terms and conditions including as set out herein including any terms and conditions as may be amended, substituted or novated from time to time.
By accepting these Terms and Conditions, the User has agreed to enroll as a User under the Scheme to avail the facility for rental of Revv Vehicles.
The User further acknowledges and understands that he/she shall not at any time challenge any of the provisions of these Terms or the contents of the Website on the premise that the terms and conditions have not been read by the User or that the User is not aware of the enrollment formalities or that the User has not understood any provision of these Terms or the procedures, formalities, benefits rights and/or obligations as contained on the Website.
There is no difference between User & Customer. User is a person who registered with revv.co.in and customer is a person who hired the vehicle. The "Customer" is the person who has right of temporary use of the vehicle for the specified period and also give the meaning for the temporary Owner. Ex: Owner is "Name of the company" or legal owner of the Vehicle.
Any person desirous of enrolling as a User with the Revv will need to satisfy the following eligibility criteria prior to enrollment:
For the purpose of enrollment, the User shall be required to provide the necessary particulars, as indicated by Revv’s representatives.
The User shall be required to provide the following documents to Revv’s representatives:
Revv reserves the right to refuse acceptance of any person as a User without assigning any reason thereto. It is clarified that in the event that any person is rejected as a User, he/ she shall not be permitted to use or rent any Revv Vehicle.
The Users may choose from the vehicles which are available on the Website for the purpose of booking a Revv Vehicle. At the time of booking, the Users will be required to:
In case a User wishes to cancel a reservation or shorten the period for which a vehicle has been reserved, he must do so in advance, as outlined in the Fee Policy
If a User wishes to extend a reservation, such User is required to communicate request for extension to Revv prior to the timeline outlined in the Fee Policy. Revv shall have the sole discretion to allow such extension or refuse the same. A request for extension will only be permitted where:
The Revv Vehicles shall be provided on rental basis only to eligible Users. Notwithstanding anything stated herein, Revv shall have the sole discretion to refuse to provide any Revv Vehicle to any Users.
Users shall ensure that the Revv Vehicles shall not be driven by, or provided for use to, any person whose eligibility has not been deemed as valid by Revv.
Any User to whom a Revv Vehicle is provided by Revv on rental basis (“Reserving User”) may allow another User to drive such Revv Vehicle (“Non-Reserving User”) subject to the following conditions:
Users shall not be permitted to use the Revv Vehicles under the following conditions and/or for the purposes mentioned hereunder. These examples are not intended to be exhaustive. Any unreasonable or inappropriate use of a Revv Vehicle, as determined by Revv in its sole discretion, may be deemed a violation of these Terms and Conditions:
By accepting the Terms as set out herein, the User hereby authorizes Revv to obtain the User’s driving records from the jurisdiction in which the User is licensed.
User shall be responsible for providing and maintaining their account information with Revv including details such as their current email, mobile number, address, and such other information as may be necessary for the purposes of this agreement.
Users shall be responsible for keeping any Revv-related password and/or PIN numbers in strict confidence and to not make passwords or PINs available to third-parties,. Should a PIN or password be reduced to written or electronic form, the User will be responsible for any associated costs and/or damages in connection with unauthorized use by third-parties. If a User has reason to believe that a third-party may have obtained unauthorized knowledge of a password and/or PIN, User agrees to change the compromised password and/or PIN as per the procedure provided on the Website.
When using a vehicle, every User must follow the owner's manual instructions provided in the vehicle’s glove compartment. If a problem arises that prevents or limits the use of the vehicle or that may compromise people's safety, every User must immediately notify Revv and follow the instructions provided by Revv.
Vehicle Pick-Up and Return
Stolen vehicles Information about stolen vehicles or stolen parts of the Revv Vehicle must be immediately reported by the User to the nearest police station with a detailed written complaint based on actual facts and a copy of the acknowledged complaint should be provided by the User to Revv. Users shall ensure that such information about lost vehicles shall not contain any discrepancy, inconsistencies or distortions from actual facts as the same would be detrimental to a valid insurance or other claim by Revv. The User will be liable for any loss due to a discrepant, inconsistent or distorted complaint by the User.
Breakdown or Incidents
Revv makes reasonable best efforts to provide roadside assistance support in all cases. If, however, a User's need for Roadside Assistance results from a breach of these Terms and Conditions, the User may be charged for the full costs of the service.
The Users will be required to pay the Fees for the duration specified by the Users at the time when such booking is being made, or at the time of physical delivery of the Revv Vehicle to the User. The Fees shall be such as specified on the Website, for each Revv Vehicle and may be accessed by the User.
Payments by the User may be made with the use of credit card / debit card or other netbanking facilities. User is under an obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. The User is solely responsible for any associated bank or credit card charges or fees. The User may be charged a processing fee for a declined credit or debit card payment.
In the event the User defaults on any payments, Revv is entitled to charge remainder fees and default interest at the rate of 24% per annum. In addition, Revv may utilize third parties to collect amounts owed to Revv by a User. Revv reserves the right to report the delay to credit rating agencies
With all fees mentioned above, Revv reserves the right to prohibit a User from making a subsequent reservation until all outstanding fees in the User's account have been paid in full. In the event a fee is incurred, Users will receive an email invoice from Revv that will have detailed payment instructions.
Subject to User’s compliance with the Terms and Conditions of this agreement, Revv shall provide primary liability protection, which is to the extent of claims and/or liabilities covered by Revv’s vehicle insurance, on Revv vehicles for claims and/or liabilities arising out of the use or operation of the vehicle by the User.
For any associated deductible charges that are attributable to the User, and for losses that exceed the User’s coverage provided by Revv, User shall be responsible. Liability protection excludes any claim made by the User himself, or the user’s immediate family members, or by the passengers in the Revv vehicle at the time of the incident.
Revv is not responsible for any damage to, loss or theft of, any personal property belonging to User or third-parties, regardless of fault or negligence
Under no circumstances will Revv be liable to any 3rd party for indirect, incidental or consequential damages arising from the use of Revv Vehicles and services, including this agreement. Revv shall not be liable to the User for any indirect, incidental or consequential damages arising from the use of Revv Vehicles and services, including this agreement
Every User who shall fail to comply with the terms of this agreement shall be responsible for all applicable damages and costs arising from the User's failure.
Every User shall be liable for all costs, including fines for late payment and any processing fees added by the issuing municipality in case of any traffic violations including but not limited to parking, speeding, breaking red light, photo enforcement, and toll violations User shall forthwith pay the relevant fine/s to the authority concerned and provide Revv with the proof of such payment.
Should any User’s driver’s license expire or be revoked, authorization to drive Revv vehicles shall expire immediately. Revv shall be notified of such revocation by the User by e-mail forthwith upon such revocation.
Revv may immediately suspend or terminate the use of its service by any User who does not meet Revv’s driving eligibility requirements or for any unreasonable or inappropriate use of a Revv vehicle, as determined by Revv in its sole discretion or for violation of any of provisions mentioned in this agreement.
Revv reserves the right, at its sole discretion, to suspend or terminate the use of its service by any User for inappropriate noises or driving feel, including but not limited to warning lamps, indicators, inappropriate sounds or smells, or performance changes.
Revv reserves the right, at its sole discretion, to suspend or terminate the use of its service by any User and shall charge a damage fee, a cleaning fee, or other applicable fees, if Revv is not notified of a problem at the start of reservation
User Indemnification and holds Revv, its Parent and affiliates and their respective Directors, Officers, Employees, Shareholders, Agents, Attorneys, Assigns and Successors-in-interest harmless for all losses, liabilities, damages, injuries, claims, demands, costs, Attorney fees and other expenses incurred by Revv arising from a breach of the Terms as specified herein:
Every User who violates the law or any of the provisions of this agreements or the rules setup by Revv and could face legal action and shall be responsible for all damages, liability, and fines as mentioned in the Fee Policy
Revv captures, stores, processes and uses the Customer’s personal data, including, but not limited to, the usage and vehicle data as they relate to the Customer, to the extent this is necessary for the administration and implementation of this Agreement and the Customer’s use of the Revv vehicle.
Should third-party services be used, Revv is entitled to forward to the third-party service provider the Customer’s personal data, to the extent this is required in order to fulfill customership or use requirements.
Revv is entitled to provide Customer’s personal data to third-parties for the purposes of providing individualized offers, services, and other customized information to Customers.
Revv shall implement and maintain reasonable procedures for protecting sensitive personal information in compliance with applicable law.
Revv shall be entitled to disclose information of the Userto Revv’s parent company and to all companies controlled by Revv or any of its affiliates and to any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Revv, in its absolute discretion.
In the event of any disputes, differences, controversies and questions directly or indirectly arising at any time hereafter between a User and Revv or their respective representatives or assigns under, out of, in connection with, or in relation to, these Terms (or the subject matter of these Terms) including, without limitation, all disputes, differences, controversies and questions relating to the validity, interpretation, construction, performance and enforcement of any provision of these Terms, (hereinafter referred to as a “Dispute”), the same shall be referred to binding arbitration at the request of the User or Revv, in writing, in accordance with the Arbitration and Conciliation Act, 1996 or any statutory modification or alteration thereof for the time being in force. The arbitral tribunal shall comprise a sole arbitrator to be appointed by Revv whose decision in relation to any such Dispute shall be final and binding on the Parties hereto.
The arbitration proceedings shall be conducted in the English language. The seat of arbitration shall be in New Delhi.
The costs of arbitration shall be fixed by the arbitral tribunal and the tribunal in the final award shall specify
No party or person involved in any way in the creation, coordination or operation of the arbitration of any Dispute may disclose the existence, content or results of the Dispute or any arbitration conducted under this Agreement in relation to that Dispute save as required in order to enforce this Clause and / or any arbitral award made pursuant to these Terms.
These Terms shall be governed by and interpreted and construed in accordance with the substantive laws of India, without regard to the conflict of laws provisions thereof. The courts in New Delhi shall have exclusive jurisdiction on all matters pertaining to this Agreement.
User must not aid or encourage the filing of any third-party claim or lawsuit against Revv, and User must cooperate fully with Revv and Revv’s insurer in the investigation and defense of any claim or lawsuit.
User must immediately notify and deliver to Revv every summons, complaint, document, or notice of any kind received by User in any way relating to an accident, theft, or other circumstances related to the Revv vehicle.
If any term, provision, covenant or condition of this Agreement is held invalid or unenforceable for any reason, the remainder of the provisions will continue in full force and effect as if these Terms had been executed with the invalid portion eliminated. The parties shall substitute for the invalid provision a valid provision that most closely approximates the intent and economic effect of the invalid provision.
Customer represents that he or she has not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in these Terms, made by or on behalf of any other party or any other person or entity whatsoever, prior to the execution of this Agreement.
Waiver Failure to exercise and delay in the exercise of any right, power or privilege hereunder by the Company shall not operate as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or, remedies otherwise provided by Applicable Law.
Assignment or Transfer The rights granted to the User under these Terms are not assignable or transferable, in whole or part. Any attempt to transfer any rights without the written consent of Revv shall be void and shall haveno force and effect. Revv shall have the sole authority to assign this Agreement to an affiliate or to another entity in connection with any other corporate transaction.
Revv shall also use Web beacon or other technologies, often in conjunction with cookies, to enhance its Service on a number of pages of Revv’s website. A non-identifiable notice of a visitor’s visit to a page on Revv’s site is generated and recorded, and which may be processed by Revv or by Revv’s suppliers. To disable some of these features, Users may disable cookies in the web browser’s settings. Web beacon and other technologies will still detect visits to these pages, but the notices they generate are disregarded and cannot be associated with other non-identifiable cookie information.
Links to third party websites: Revv’s website may contain links to third-party websites, products, and services. Information collected by third parties may include things as location data or contact details, as governed by the privacy practices. Revv encourages its Users to learn about the privacy practices of those third parties.
Information Security: Revv take precautions – including administrative, technical, and physical measures – to safeguard its Users personal information against loss, misuse or theft, as well as against destruction, alteration, disclosure and unauthorized access but does not guarantee the complete security of such personal Information.
When a User uses Revv’s services or post on the Site, some of the Personal Information the User share shall be visible to other users and can be read, collected, or used by them. The User shall be held responsible for such Personal Information the User chooses to submit in these instances. The Users shall be further responsible for maintaining the confidentiality of its account and password and every User shall agree to accept the responsibility for all activities that occur under his/her account or password.
In case of any questions or concerns about the Policy or data processing, Users shall contact at: